Privacy Policy

The WAGIC postal address is:

16780 Lark Avenue
Los Gatos, CA 95032

We can be reached via email at Service@WAGICstore.com or your can reach us by calling 1-888-81WAGIC.

Security

Our site uses the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to maintain a very high level of security.  We guarantee that your credit card information will be safe when you place an order at WAGIC.com.  This means that you’ll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at WAGIC.com.

We guarantee that if your card is used fraudulently, your bank or card issuer cannot hold you liable for more than $50 of fraudulent charges.  If your bank or card issuer does hold you liable for any of the $50, WAGIC will cover the entire liability for you, up to the full $50.  WAGIC will cover the liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at WAGIC while using the secure server.

In the event of unauthorized use of your credit card, you must notify your credit card issuer in accordance with its reporting rules and procedures.

Data Collection and Use

In the Checkout area of our site, we ask for your name, postal address, email address, credit card and other information to complete your order.  Date collection and processing takes place on WAGIC’s site located and hosted within the United States of America.  All data and use on the site is governed by our privacy policy.

“Cookie” Use

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive.  Our cookies do not contain any personally identifying information, but they do enable us to provide features such as welcoming you back to our site using your name and storing items in your shopping cart between visits.  Most browsers automatically accept cookies, but you can usually change your browser to prevent that.  Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

Email

You will only receive emails from WAGIC necessary to process your order. 

Privacy Policy

As a strict policy, WAGIC.com does not sell, trade, rent or otherwise share your email address with any other company or third party.

Return and Exchange Policy -  Gerneral Merchandise

WAGIC stands behind each and every one of the products we sell.  If you are not absolutely satisfied with your purchase, for any reason, we will be happy to make an exchange or refund the purchase price within 30 days of shipment. We ask that returned products be in like-new condition with original packaging and materials.  All returns must be accompanied by a receipt.  Returned items should be sent to:

WAGIC
9357 Richmond Place, Suite 105
Rancho Cucamonga, CA 91730

When returning or exchanging products to WAGIC, please obtain a tracking number from your shipper (UPS and FedEx will give you one automatically, USPS requires delivery confirmation).  Please ship all items in a shipping box or envelope.

To request a refund of duty and taxes for Canadian orders, simply complete the back of Form E-14, Canadian Customs Postal Import Form, and send it to the nearest Canadian Casual Refund Centres (listed on the back of the form). When you ask for a refund, you must show proof that you returned the goods.

Return and Exhange Policy - Custom Logo Products

Custom logo products exchanges will be accepted for defective products, materials, or erroneous logo printing. We will not accept exchanges of custom logo products that match the product proof. Please contact customer service for any custom logo product issues or concerns via email at service@WAGICstore.com or you can reach us by calling 1 888-88WAGI

All of our packages are shipped via UPS Ground, UPS 2^nd Day Air, UPS Next Day Air, or UPS Standard to Canada.  After an item has been added to the "Shopping Basket," you may select the shipping method.  Shipping charges will display in checkout on the "Submit Order" page.  Orders are processed in 1-2 business days and then ship (following completion of order processing):

• UPS Ground delivery in 2-6 business days.
• UPS 2^nd Day Air delivery in 1-2 business days.
• UPS Next Day Air in 1 business day.
• UPS Standard to Canada in 7-15 business days.

If your order includes items shipping to Canada, you will incur additional charges not shown. We will advise you via email of the final cost of your order for approval before we ship your purchase. Please call 1-8888-81WAGIC for further information.

Shipping to Canada - General Merchandise

All orders shipping to Canada are sent via UPS Standard.  Delivery takes from 7 to 15 business days depending upon the destination and you will also incur additional charges. We will advise you via email of the final cost of your order for approval before we ship your purchase. Please call 1-888-81WAGIC for further information.

Duty and taxes are payable on most items imported into Canada. Applicable duties and taxes are not calculated or charged during checkout. The Canada Customs and Revenue Agency (CCRA) will examine your order and determine the applicable duties and taxes upon importation into Canada. The amount of duty and tax owed, if any, will be shown on Form E-14, Customs Postal Import Form, which is attached to the order.  The recipient will be responsible for paying all applicable duties, taxes and handling fees. These amounts must be paid at the time of delivery (cash, certified cheque, VISA®, or MasterCard®).

If the order is shipping to Newfoundland/Labrador, Nova Scotia or New Brunswick, the recipient will pay the harmonized sales tax (HST) instead of the GST.

If the order is shipping to British Columbia, Manitoba, Ontario or Quebec, the recipient will also pay provincial sales tax.  Taxes, duties and handling must be paid at the time of delivery (cash, certified cheque, VISA®, or MasterCard®).  UPS will collect the amount indicated on Form E-14 (the customs form) at time of delivery.

For more information about importing by mail, you may call Revenue Canada 1-800-461-9999 (toll free within Canada).

Shipping Policy – Custom Logo Products

In most cases, your imprinted products are ready to ship in ten days or less from the date of artwork approval.  All of our packages are shipped via UPS Ground, UPS 2^nd Day Air, UPS Next Day Air, or UPS Standard to Canada.  Shipping charges will be calculated by our customer service representative and included in your final billing.  You or your company may also arrange for shipping on your account.  Orders will be received in the following time frames following completion of your order:

• UPS Ground delivery in 2-6 business days.
• UPS 2^nd Day Air delivery in 1-2 business days.
• UPS Next Day Air in 1 business day.
• UPS Standard to Canada in 7-15 business days.

If your order includes items shipping to Canada, you will incur additional charges not shown. We will advise you of the final cost of your order for approval. Please call 1-888-81WAGIC for further information.

Shipping to Canada – Custom Logo Products

All orders shipping to Canada are sent via UPS Standard.  Delivery takes from 7 to 15 business days depending upon the destination and you will also incur additional charges. We will advise you via email of the final cost of your order for approval before we ship your purchase. Please call 1-888-81WAGIC for further information.

Duty and taxes are payable on most items imported into Canada. Applicable duties and taxes are not calculated or charged during checkout. The Canada Customs and Revenue Agency (CCRA) will examine your order and determine the applicable duties and taxes upon importation into Canada. The amount of duty and tax owed, if any, will be shown on Form E-14, Customs Postal Import Form, which is attached to the order.  The recipient will be responsible for paying all applicable duties, taxes and handling fees. These amounts must be paid at the time of delivery (cash, certified cheque, VISA®, or MasterCard®).

If the order is shipping to Newfoundland/Labrador, Nova Scotia or New Brunswick, the recipient will pay the harmonized sales tax (HST) instead of the GST.

If the order is shipping to British Columbia, Manitoba, Ontario or Quebec, the recipient will also pay provincial sales tax.  Taxes, duties and handling must be paid at the time of delivery (cash, certified cheque, VISA®, or MasterCard®).  UPS will collect the amount indicated on Form E-14 (the customs form) at time of delivery.

For more information about importing by mail, you may call Revenue Canada 1-800-461-9999 (toll free within Canada).